Melat (pronounced May-lat), has more than a decade of professional experience with a robust background in operations, information technology (IT), customer experience, and people management in corporate and small business settings. Melat has a versatile skill set, her detail-oriented and fast-learning nature means she thrives on learning new concepts and is a key player in driving innovation, optimizing processes, and delivering impactful solutions. She started her career in Customer Experience Operations and worked her way to senior management of ~100 direct and indirect reports, before shifting gears and transitioning to the world of IT. 

Melat is a Certified Scrum Product Owner (CSPO) who has earned a Bachelor of Science degree in Human Biology and a Minor in Physics and is working towards her Masters in Computer Science with a focus on Software Engineering. While working in IT, she has had to wear many hats - a Product manager, Project manager, Product Owner, Junior architect, UI/UX designer, Systems Analyst, Scrum master, and Automated tester. To highlight a key moment in her career, she was instrumental in the creation of an Enterprise Eventing & Fallout Platforms to facilitate event-driven architecture solutions and streamline fallout management for an entire line of business within 6 months of learning AWS. The Eventing platform, handling 1M+ events daily when she parted with the project, features comprehensive functionalities such as onboarding processes, schema validation, archiving, and replaying, with ongoing expansions for new use cases.  

Melat excels in crafting and steering product roadmaps, aligning business objectives with technology solutions. Her strategic vision ensures that every project is on a path to success. Armed with a keen analytical mind, she possesses the ability to elicit and articulate project requirements, translating complex requirements into user stories and mapping dependencies effectively. As an Agile leader, she expertly facilitates Agile ceremonies, ensuring a smooth and collaborative development process. She actively contributes to creating and updating documentation while driving continuous process improvement initiatives. Her proficiency in creating Unified Modeling Language (UML) diagrams ensures a comprehensive understanding of system architecture and process workflows. With a keen eye for detail, Melat monitors production environments vigilantly and is skilled in creating and monitoring Key Performance Indicators (KPIs) using data visualization techniques. 

Melat is not just a Principal Consultant; she is a dynamic force driving excellence in operations and IT consulting. With a passion for innovation, a commitment to quality, and a strategic mindset, she is a valuable asset for any organization aiming to thrive in a rapidly evolving business landscape.